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Terms of Reference for Hiring of an IT Agency
Terms of Reference for Hiring of an IT Agency
Terms of Reference
The SAARC Development Secretariat is seeking an experienced and motivated IT agency, having an office in Thimphu, Bhutan, to hire its services for six months. The Agency will be responsible for providing technical support and maintaining the technology infrastructure of the SDF Secretariat.
Provide technical support and assistance to staff members with various technical issues, including hardware, software, network connectivity, and other IT-related problems.
Operation and Maintenance of SDF Website/ Website Support as and when needed.
Install, configure, and maintain hardware and software systems, including servers, workstations, laptops, printers, and other peripherals.
Troubleshoot issues related to operating systems, applications, and network connectivity.
Ensure the security and integrity of our data and systems through the implementation of appropriate security measures, such as firewalls, encryption, and access controls.
Configure and maintain email and collaboration tools such as Microsoft Office 365 or G Suite.
Develop and maintain documentation related to policies, procedures, and systems configurations.
Assist with the planning and implementation of technology projects and upgrades.
Stay current with technology trends and developments to identify opportunities for improvement.
Provide training and support to staff on various technology systems and tools.
Operation and maintenance of CCTV system already installed.
The bidding IT agency should have experience of more than 10 years in IT-related services. They should submit valid trade licenses, tax certificates, certificates of incorporation and also submit work experience certificates and other related documents to prove their competence.
The bidding IT agency should also have CCNA-certified engineers with a minimum of 10 years of work experience. Further, the agency should have technicians having minimum of 5 years of work experience to maintain and operate already installed CCTV systems in the SDF premises.
Experience in troubleshooting technical issues with hardware, software, and network connectivity.
Knowledge of Microsoft Windows OS, OSX, Active Directory, MS Office Suite, cloud-based collaboration tools, and basic networking concepts.
Strong organization, time management, communication, and problem-solving skills.
Ability to work in a fast-paced environment with changing priorities and minimal supervision.
A customer-focused attitude and a commitment to resolving technical problems efficiently and effectively.
SDF mainly focuses on the welfare of the people of SAARC region so that their quality of life can be improved. SDF also aims to accelerate economic growth, social progress and alleviate poverty in the SAARC region.
To support the above objectives the SDF Secretariat’s main activities are:
Identify, study prospect and approve projects,
Finance approved projects in the SAARC Member States,
Leverage funding i.e. arranges and mobilizes financing and/or co-financing projects,
Provide grants for projects of strategic importance to SAARC, and
Provide financial and technical assistance, and
Manage the Fund.
Projects under Social Window are given grants and technical assistance if they meet the following criteria:
Projects involving all SAARC countries,
Projects involving more than two but not all SAARC Member countries,
Projects located in one or more SAARC countries, of significant economic interest for three or more SAARC countries, and
Projects with significant focus on poverty alleviation, as envisaged under the social window, in any SAARC country having thematic linkage with more than two SAARC Member States as part of a sub-regional project.
Action Plan for the future for Social Window:
Launching of Social Enterprises Development Program in collaboration with the World Bank
Fund Mobilization through CSR program
Funding of new projects based on loan & grants combination
Social Audit for projects completed
Online monitoring and evaluation
Sustainability of SW projects
Strengthening the livelihood initiative for home-based workers in SAARC Region
Strengthening Maternal and Child Health Including Immunization
Scaling up of Zero Energy Cold Storage (ZECS) technology for the horticultural commodities in the high hills of SAARC countries
Empowering Rural Communities : Reaching the Unreached
South Asia Initiative to End Violence Against Children (SAIEVAC)
Post-Harvest Management and Value Addition of Fruits in Production Catchments in SAARC Countries
Regional Inter-professional Master’s Program in Rehabilitation Science
Toll Free Helplines for Women and Children in SAARC Member States
"Strengthening of Water, Sanitation and Hygiene (WASH) services in selected areas of SAARC Countries"
Promoting Integrated Bamboo Based Enterprise Development among SAARC Countries (Note-1)
Networking and capacity building of women entrepreneurs (SMEs) from SAARC Countries
Financing of Purchase of ATR 42 600 aircraft by Drukair Corporation Limited under Sovereign guarantee by Royal Government of Bhutan